"Thank you and the ComSys team for the outstanding customer service, onboarding and hand holding that we have been given. As I am sure you remember, we were very hesitant to try a new phone system. Five years ago we purchased a phone system, from another provider, and it was a horrible experience. We are a large Home Health Agency and we have many different moving pieces. A change like this can either be a smooth transition or a horrible one that could have cost us business.
From the very beginning your company was proactive, attentive and willing to hear our needs. The phone system that you suggested is exactly what we needed. The onboarding was precise and deliberate. All 30 members of our team learned how to use the system with ease.
I am impressed - your team was responsive to any questions, we were given white glove service and we even received our first voicemail from the owner of your company. We wish we would have made this change earlier!
Thank you again and we look forward to this relationship for years to come!"
Dawn M Pudlin - General Manager
"Our company experienced a phone system outage which negatively impacted our workflow internally and externally. We called Tessa at ComSys, after troubleshooting, she escalated the ticket to send a service technician out to our location, even though it was late in the afternoon, he showed up, diagnosed the issue right away and granted a solution that got us back up and running within that hour. We are very grateful for the exceptional service that ComSys has and continues to provide."
Koss Olinger & Company
“ Our plasma donation center recently had ComSys phones installed at our location. Penny was our point of contact and her efforts made the process a seamless one. At every opportunity Penny exhibited the highest level of customer service and ensured that we were not only prepared for the transition, but that all of our questions and concerns were addressed.
As a manager I always like to know when a staff member goes above and beyond and thought you would as well. ”
Todd Cleckley, LPN
Zultys recognized ComSys for its Excellence In Customer Satisfaction at the 2012 Technology Assurance Group National Conference.
Zultys recognized ComSys as a top performer of the year at the 2011 Technology Assurance Group National Conference – for “its outstanding commitment to their customers and deep level of Zultys system expertise. They have proven themselves to be a very skilled and committed partner.”
“ Susan May and ComSys are reliable professionals who will help you to decide on the best communication solution for your business and then support your company going forward.
It's not often you receive this level of customer service. I can't recommend them highly enough. ”
Heavenly Writing Astrology
“ We had used ComSys for over 15 years and always had an amazingly consistent experience with their product and support.
Last year, we tried a VoIP solution offered by a competitor and learned the hard way that there is absolutely no one out there in this business that truly cares about our company and keeping us up and running like ComSys. After 3 months of problems, pain and suffering with the other vendor we ended up taking our business back to ComSys. They were extremely professional in how they handled every aspect of getting our company set up with a new VoIP solution, providing strong training and superior support after the sale!
I would recommend ComSys to anyone who truly appreciates having a REAL technology partner! ”
75 Chrome Shop
“ I have been managing IT infrastructures with Comfort Keepers for over two years and was struggling to find a reliable VoIP provider.
We had originally partnered with another vendor to provide VoIP services and had challenges not only with the technology itself, but also with the support.
Thankfully, we discovered ComSys – who, for over a decade, had been providing voice technology solutions to one of our franchised locations that we recently acquired. We almost cancelled ComSys service to implement the other provider's technology – and boy am I glad we didn't.
After hearing our Florida office sing their praises, we decided to roll out the ComSys recommended Zultys solution to a couple of our larger sites that were desperate for a more reliable VoIP solution.
Susan May was our Customer Advocate throughout the entire project. She and the entire ComSys team were professional, knowledgeable, friendly and willing to help in any way they could to make the transition easy.
Since we were so impressed with ComSys' VoIP solutions, we decided to use them for other technology needs – including office moves, server decommissioning, hardware disposal, etc. ComSys has served a variety of our IT needs and no matter what the task, Susan and the rest of the ComSys team are always ready and willing to assist.
You will not find quality service, with systems and people, like you will with ComSys. I am so excited to continue building our relationship with ComSys and am happy to note that Zultys is now our VoIP standard. We are also hoping to further our relationship with ComSys to consolidate all IT and technology related services with them in the future. ”
Bridget Adame - Manager IS, PHS
CK Franchising, Inc. | Comfort Keepers
“ Thank you for the great service! It was so nice of you to make sure my team and office were doing well while I was away.
This is only one of the reasons that I enjoy and am thankful that we do business with ComSys. ”
Charles W. Anchors, Jr. - General Manager
CK Franchising, Inc. | Comfort Keepers
“ Thanks for the voicemail and I would have to say that your team did an excellent job of bringing us online! I can honestly say that we have never had this type of transition with any system that we have ever converted.
I am SOLD on ComSys! ”
Ernie Turbyfill, Jr. - President
Town Tire Auto Service Centers
Gainesville and Ocala, FL
“ I have to say that your team, from the techs to the brains, made the difference. Transitioning from what can only be categorized as a fiasco, you guys paved the way for a smooth transition and raised the bar, by a lot! Thank you all and look forward to continuing to work with you guys. ”
Jorge Horruitiner - Controller
Lewis Oil Co., Inc.
“ In a sentence, Don Bugos and the ComSys team have been exceptional. Here are a few reasons why:
As a business owner, there is a premium on my time. I need someone to take responsibility and get things done. ComSys has done that for us. ”
Chad King, MBA, CPCU - President
“ Don Bugos and the ComSys team were outstanding. They explained in layman terms what work was needed for our project, provided details of ALL COSTS (no surprises later) to do the job, and delivered on exactly what they said they would do. The ComSys team was also extremely responsive to some unique circumstances associated with getting a significant amount of work done in a very short period of time prior to the opening of our Charter School. It's an understatement to say they exceeded our expectations...they were amazing!! ”
Steve Sommer - Board Chair
Boulware Springs Charter School
“ I wanted to take a minute to express my sincere gratitude for your assistance with our voice cutover in our Ocala, FL location. Communication Systems, Inc. displayed a level of professionalism and responsiveness unparalleled when compared to other service providers. From the moment I placed the call I knew we were in good hands. Your Tech, Dan Pollock was on site early and well prepared to do the job. It was a pleasure working with him. Meeting this tight deadline was critical to the success of this project and the company thanks you! I have worked in the Information Technology field for more than 15 years. It’s not often that I come across a vendor that is willing to do what it takes to please the customer. ”
Michael Baldwin - IT Administrator
Florida Lift Systems, Southern States TOYOTALift
“ When our business needed a new phone system, ComSys spent a considerable amount of time educating us on the rapidly evolving communications technologies and then provided us with a state of the art Zultys VoIP system. Their terrific, industry leading customer service and follow-up support ensured uninterrupted service. For communication systems, I recommend ComSys far and above everyone else! ”
Bill Pokorny - General Manager
University Air Center
“ We have been with Comsys for over a decade and consider them to be a part of our business family. They help us with strategy, implementation, and are strategic partners in all aspects of our decision making process regarding telecommunications.
Their level of service is incredible and their willingness to go the extra mile has helped our business save tens of thousands of dollars over the course of our relationship. I am confident that they will wow you as well, as working with them has been of one of the best vendor experiences I have ever had. ”
Cory Pool - VP/CFO
Jenkins Auto Group