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Agent Desktop

Cisco Agent Desktop

Prepackaged Desktops for IPCC Express, IPCC Enterprise, and ICM Enterprise that provide call control, ACD state control, and desktop integration to third-party applications.

Computer Telephony Integration Option

Cisco Computer Telephony Integration Option

Cisco Computer Telephony Integration Option.

Cisco E-Mail Manager Option

The Cisco Email Manager software has been internationalized to support languages that use the Latin-1 character set.

Enterprise Reporting

Cisco Enterprise Reporting

Improving customer service and increasing productivity are critical challenges for a successful contact center.

Cisco Outbound Option

Cisco Intelligent Contact Management (ICM) Enterprise and Cisco IP Contact Center (IPCC) Enterprise have traditionally enabled companies to distribute inbound service volume to a variety of termination points, including automatic call distributors (ACDs), interactive voice response systems (IVRs), home agents, and network terminations.

IVR

Cisco IP Interactive Voice Response

IP-based interactive voice response capability.

IPCC Express

Cisco IPCC Express Edition

IP-based automatic call distributor (ACD) for mid-sized contact centers.

Integrated CRM

Cisco Integrated CRM Desktop

For customers making use of popular commercially-available CRM packages, Cisco offers standard integrations that CTI-enable the CRM application.

Cisco Toolkit Desktop Software

If you want a fully customized solution, Cisco provides powerful development tools that offer ultimate flexibility for computer telephony integration (CTI) solutions.

Cisco Collaboration Server Dynamic Content Adapter

The Cisco Collaboration Server Dynamic Content Adapter is an extension to the Cisco Collaboration Server that enables users to share dynamic, personalized content on Web sites that rely on Cookies and other identity-tracking mechanisms to keep track of users.

Cisco ICM Web Option

Cisco Intelligent Contact Management (ICM) software transforms a conventional call center enterprise into a multimedia contact center.

Cisco Media Blender

Cisco Media Blender is an extension to the Cisco Collaboration Server that enables you to directly connect customers and prospects from your Web site to the highly skilled customer representatives in your Web-enabled contact center, and add Cisco's powerful Web collaboration capabilities to the ensuing voice or text-chat interaction.

Cisco Remote Monitoring Suite Alarm Tracker Feature

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Cisco Remote Monitoring Suite Alarm Listener Feature

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Support Tools

Cisco Support Tools

Simplify Contact Center Management.

Cisco Unified Contact Center Express

Enhance Contact Center Efficiency and Service.

Cisco Unified Contact Center Hosted

Integrated Services Enhance Customer Loyalty.

Cisco Unified Mobile Agent

The Cisco IP Contact Center Remote Agent Option provides the capability to use remote agents when staffing contact centers.

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