Customer Training

ComSys provides complete and professional training for your entire organization. ComSys trainers are professionals skilled at instructing new users in the mechanics of operating all ComSys products. ComSys provides training with the customer in mind emphasizing:

Customized Training

ComSys understands that each client has different needs and requires specialized attention with a new telecommunications system. That is why it is ComSys policy to schedule training at the customer's convenience to educate each user on how their telephone operates to maximize the efficiency of the system.

Documentation

Each user receives reference guides and customized instructions that describe the use of system and station features. This information is an excellent reference tool. It is used during the training sessions so that users learn to refer to it for future use.

Receptionist Training

The receptionist is often the focal point for a company's communications. Therefore specialized training is set up for your answering position in a one-on-one environment. ComSys will train the receptionist for approximately one hour or until they are comfortable processing calls on their own.

General User Training

ComSys trains general users in small groups. During this training, features designed for your specific phone set is reviewed along with the associated documentation. After the user classes are over, the trainer will move around the office to answer any questions from individual users.

Follow-Up Training

Once the users have had time to get familiar with their new system, ComSys can arrange for follow up training that will review their application in more detail since the last training session. Years of experience validate this approach. Trying to train the customer on all of the systems capabilities at once often leaves the customer confused and frustrated. ComSys wants your transition to be smooth and simple.

System Administrative Training

All of our systems have available software that will allow you to make the everyday changes to your system. A ComSys representative will educate your delegated staff to learn how to use this software program to empower you to keep your system current.


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